Digital Corporate Portal - Terms & Conditions

These terms and conditions set out the rights and obligations of the Customer, and UBL, in connection with your use of the UBL Business Banking Portal Service “Service”. All the terms and conditions of this agreement are legal binding, so please read them thoroughly.

By accessing this Website (https://corporate.ublint.com) or any pages thereof, you unconditionally and irrevocably agree to be bound by the Terms and Conditions. If you do not agree with these Terms and Conditions, please do not access this Site or any pages thereof.

In consideration of the Bank providing the Service through Business Banking Portal. I fully acknowledge, understand and accept the following:

• 1.1 Business Banking Portal enables the Customer to access and give instructions regarding the Customer's accounts & service.
• 1.2 The Bank recommends the Customer to appoint one (1) or more administrators to manage UBL Business Banking Portal.
• 1.3 By accepting these Terms and Conditions the Customer gives Administrators automatically full power to administer and operate UBL Business Banking Portal for the Customer. In the case of Dual Administration, two Administrators must act together. Administrators are responsible for:
• 1.3.1 Authorizing, appointing, removing and supervising other individuals (Users) to access and use UBL Business Banking Portal for the Customer. Each Administrator will also be a User.
• 1.3.2 Allocating the controls and the levels of authority and access of each User (privileges).
• 1.4 The privileges are in place of any other mandate or authority held by the Bank for the operation of the accounts.
• 1.5 The Bank will send any PINs and passwords directly to the Users.
• 1.6 The Bank may suspend or withdraw all or any part of UBL Business Banking Portal to carry out maintenance work.
• 1.7 The Bank may suspend the Customer’s use of UBL Business Banking Portal for security reasons, or where the Bank suspects unauthorized or fraudulent use of UBL Business Banking Portal. Unless there is a security or other legal reason not to, the Bank will notify the Customer either before it takes any action, or immediately after, and give the reasons for doing so.
• 1.8 The Bank does not guarantee the availability of UBL Business Banking Portal and accepts no liability arising from non-availability. Where possible, the Bank will notify the Customer in advance of any suspension or withdrawal of UBL Digital Corporate Portal Service.
• 1.9 The Bank may suspend or cancel an Administrator's or User's use of UBL Business Banking Portal. Unless there is a legal or security reason not to, the Bank will inform the Customer either before it takes any action or immediately after.
• 1.10 The Bank will give notice of the availability of UBL Business Banking Portal, any changes to the Terms, or of other matters, on the Bank’s Website pre-login or login screen.
• 1.11 The Customer fully understands that UBL Business Banking Portal is under a different Department of UBL than the regular banking service, hence the Customer may only remove a User and/or Administrator by ………….. to …………… If the customer use any alternative way to try to remove the Administrator and/or User, it will be of no value and will be considered as his approval for the UBL to continue accepting the Administrator and/or User orders.
• 1.12 These Terms are in addition to the terms applicable to the accounts themselves.

• 2.1 The Customer will ensure that Administrators and Users:
• 2.1.1 Control and monitor the use of UBL Business Banking Portal to prevent unauthorized or erroneous transactions, to minimize the risk of fraud.
• 2.1.2 Make no link or other connection between UBL Business Banking Portal and any third party’s website.
• 2.1.3 Comply with the rules, procedures and security measures and operate the security devices, as required by the Bank on the Bank’s Website and in UBL Business Banking Portal material.
• 2.1.4 Prevent the security measures and devices from becoming known to or accessible by any unauthorized person. Keep secret and confidential, the operation and details of UBL Business Banking Portal, even after termination of the UBL Business Banking Portal Agreement.
• 2.1.5 Back up the Customer’s data in case of any failure, suspension or withdrawal of UBL Business Banking Portal.
• 2.1.6 Use a separate email address for each individual User and Administrator.
• 2.1.7 Use equipment and systems suitable for UBL Business Banking Portal as specified by the Bank.
• 2.1.8 Maintain the Customer’s own hardware and software and take appropriate measures to prevent contamination by viruses or similar threats.
• 2.2 The Customer undertakes and shall ensure that any change in the status of the Administrator and/or User shall be immediately communicated to the Bank in through only electronic means and/or UBL’s Help Line. Any loss, damage or disputed transaction resulting from a failure on the part of the Customer to communicate any change in the status of its Administrator, User or employees to the Bank shall be the sole liability of the Customer who hereby indemnifies and holds harmless the Bank against any loss or damages arising from the same.
• 2.3 The Customer’s Administrator while creating and assigning profile to the Users created for the Customer is responsible to ensure all measures and/or protocols which should not allow and/or provide any opportunity to any user in any financial risk, non- financial risk, security risk and reputation risk etc. The Customer hereby agrees and accepts full responsibility whatsoever for misconduct and/or fraud and/or deceitful activity whether intentional/willful or unintentional that could expose risk(s) and/or loss to Customer which includes but is not limited to responsibility for the action(s) and omission(s) of the Administrator(s) and User(s) created by the Administrator and indemnify that Bank shall not be liable to the Customer for any loss or damage which may arise due to misconduct as described in this clause.
• 2.4 The Customer undertakes and accepts full responsibility for any and all actions of its Administrators and/or Users arising from a failure on the part of the Customer to notify the Bank in accordance with Clause 1.11 and 2.2 above or failure on the part of the Customer to revoke the Administrator/User rights of employees due to their promotion, transfer, leave of absence and/or resignation from employment of the Customer or any other reason.
• 2.5 The Customer understands that the number displayed on screen at the time of opening of Letters of Credit (“L/C”) is for reference only and shall not be considered the allotted L/C number. A L/C number will be issued by the Bank once the subject L/C has been posted by the Bank.”

• 3.1 Instructions given to the Bank through UBL Business Banking Portal are treated as the Customer's consent to make a payment. Instructions received by the Bank for a same day payment may not be cancelled.
• 3.2 Receipt of instructions by the Bank is not guaranteed by the use of UBL Business Banking Portal. For any change in UBL Business Banking Portal setup, Customer would be required to fill the “UBL Business Banking Portal Amendment Form” & submit it along with the supporting documents (if required) to the branch. The Customer hereby confirm an agree that this is the only mean to apply any changes and in case of his failure fill the said Form and/or submit it along with supporting documents to the relevant branch, such changes may not be adopted by the Bank.
• 3.3 The Bank may request additional authorization or details for any instruction.
• 3.4 When customer gives an instruction via the Service, Bank will act on that instruction in accordance with the cut-off times notified to Customer through the Service. From time to time Bank may notify Customer of changes to these cut-off times. Instructions given at any other time may not be acted on until the next business day.
• 3.5 The Customer must ensure all Instructions contain the correct account numbers or International Bank Account Number (IBAN) as required by the Bank. The omission of a required number or IBAN, or inclusion of an incorrect number or IBAN, may result in delay or loss and the Bank is entitled to charge for the recovery of funds where the required number or IBAN is omitted or an incorrect number or IBAN is contained in the instruction. The Bank is not responsible for checking the beneficiary name or other account details. The Bank will not be liable for acting on an instruction even if it is ambiguous, incomplete or inaccurate. If the Bank refuses to make a payment, unless there is a security or other legal reason not to, the Bank will notify the Customer on the Website or through the Customer’s relationship manager and, if possible, give the Bank's reasons for doing so.
• 3.6 Any confirmation that a payment should reach the beneficiary's bank by a certain date is no guarantee that the funds will be available to the beneficiary by that date.
• 3.7 The Customer must ensure that any Instructions or operations affecting a third party’s accounts are done with the authority of the third party.

• 4.1 Reduced security risks for UBL Business Banking Portal are achieved through the use of browser based encryption and various security measures described in UBL Business Banking Portal material and on the Website. The Bank will use all reasonable endeavors to keep UBL Business Banking Portal secure.
• 4.2 The Bank will monitor computer security threats and take appropriate action, exercising the care reasonably expected of a bank providing similar services.
• 4.3 The Customer will tell the Bank immediately if:
• 4.3.1 There has been any unauthorized use of UBL Business Banking Portal.
• 4.3.2 UBL Business Banking Portal security measures may no longer be adequate.
• 4.3.3 The Customer wishes to change an Administrator.
• 4.3.4 The Customer knows or suspects there has been a failure or delay in the Bank receiving any instruction or knows or suspects a programming or transmission error, defect or corruption in any instruction.
• 4.3.5 Discovers that any information on the Website is incorrect.
• 4.4 If the Customer tells the Bank that there has been a breach of security, the Bank will promptly cancel the security measures and any security devices as necessary.
• 4.5 If information accessed or received through UBL Business Banking Portal is not intended for the Customer, the Customer will:
• 4.5.1 Immediately notify the Bank.
• 4.5.2 Not access the information further and immediately delete it.
• 4.5.3 Keep the information confidential.
• 4.6 Customer must take all reasonably practicable measures to ensure that any computer or other device from which customer commonly known as software bombs, trojan horses and worms (together "Viruses") and is adequately maintained in every way. The Service can be accessed through the internet or other communication channels as the case may be, public systems over which Bank has no control. Customer must therefore ensure that any computer or other device used to access the Service is adequately protected against acquiring Viruses.
• 4.7 The Customer will assist the Bank to remedy the problem.

• 5.1 UBL Business Banking Portal, the Website, all Software and UBL Business Banking Portal material are the property of the Bank and its suppliers and are protected by copyright and other intellectual property rights.
• 5.2 The Bank grants the Customer a non-transferable license to use UBL Business Banking Portal for the duration of the UBL Business Banking Portal Agreement.

• 6.1 The Bank will take reasonable care to maintain the confidentiality of information relating to the Customer. The Customer authorizes the Bank to provide third parties with information the Bank believes is necessary, where it engages a third party (Third Party Supplier) in connection with UBL Business Banking Portal, or to carry out an instruction.
• 6.2 UBL shall make best efforts to take reasonable care to ensure that Customer’s information remains protected from unauthorized access and remains confidential. Any disclosure by Bank of such information to a third party either if necessary for the proper operations of the Services or if required in compliance with any law, orders of any Courts / competent authorities, shall not constitute a breach by UBL of its obligations under this clause.

• 7.1 The liability of the Bank under the UBL Business Banking Portal Agreement is set out in the Account Agreement. A copy of the Account Agreement will be provided by the Bank at any time on request.
• 7.2 The Bank is not liable for any loss arising from any cause beyond the Bank’s control or arising from any of the following, unless caused by the Bank's or its Third Party Supplier's negligence or willful default:
• 7.2.1 Unauthorized access to any confidential information accessible through UBL Business Banking Portal.
• 7.2.2 Disruption to UBL Business Banking Portal.
• 7.3 The Bank is not liable for:
• 7.3.1 Loss or corruption of data, injury to reputation, business interruption, loss of revenue, goodwill, opportunity or anticipated savings.
• 7.3.2 Any indirect or consequential loss.
• 7.4 The Bank shall use its best endeavors to provide error free operation of the account and the Services to its Customers. Notwithstanding the same, the Customer hereby confirms that the Bank indemnifies and agrees to hold harmless the Bank and its respective officers, directors, employees and representatives, agents and contractors from and against any and all losses, damages, liabilities, payments and obligations and all expenses (including without limitation reasonable legal costs) incurred, suffered, sustained or required to be paid, directly by, or sought to be imposed upon the Bank, arising out of, inter alia, his/her/their Business Banking Portal ID or Password/T-PIN is misused or compromised by any person unauthorizedly and resulting in suffering of financial loss or fraud by him/her/them for which Bank shall NOT be held liable or responsible under any circumstances for any expense, claim, loss or damage arising out or in connection with this facility and/or agreement.
• 7.5 The Bank is not liable for any:
• 7.5.1 Errors, failures or costs arising from any malfunction of the Customer's equipment or provision of services from the Customer's internet service provider.
• 7.6 The Customer will indemnify the Bank against any claims, liabilities, costs, expenses, damages or losses (whether direct, indirect or consequential) that the Bank incurs from instructions or operations affecting third party’s Accounts or any third party claim arising out of or relating to the Customer’s use or failure to use UBL Business Banking Portal.
• 7.7 The Bank is not liable for any misuse of User IDs / User rights by customer either intentionally or unintentionally.
• 7.8 The Customer indemnifies and holds harmless the Bank against any and all liability, loss or damages arising out of a failure on the part of the Customer to revoke Administrator and/or User rights of its employees or communicate a change in status of employment of its Administrators and/or Users in terms of Clause 2.2 above.
• 7.9 The Customer hereby indemnifies and holds harmless the Bank against any and all liability, loss or damages arising due to the Customer communicating reference number appearing on screen without receiving confirmation from the Bank.

• 8.1 Customer will ensure that the consumer number of bill is correctly mentioned at UBL Business Banking Portal.
• 8.2 The Bank will not be liable for any change in consumer number or meter number from billing company’s end.
• 8.3 Customer will be liable to verify his/her billed amount generated by billing company before making payment.
• 8.4 The Bank will not be liable if any consumer number or meter number is not updated in the master data provided or uploaded by the respective billing company.
• 8.5 The Bank will not be liable for any surcharge caused due to delayed payment made by the customer.
• 8.6 The Bank shall not be liable for any delay in IBFT transaction due to any issue at 1Link / beneficiary’s bank end.

• 9.1 UBL may at any time terminate this mandate by giving notice in writing to the Customer, singly or generally, without assigning any reason thereof. The Customer may terminate this mandate by giving written instructions in original only and such termination will only become effective on the 7th working day following the receipt of such original written instructions.
• 9.2 Any banking Services instructions or otherwise given by the Customer prior to the final termination shall be executed and continue to be held valid and irrevocable.
• 9.3 The Bank may terminate the UBL Business Banking Portal Agreement without notice and with immediate effect, or suspend or limit the Customer’s or any Administrator’s or User’s use of UBL Business Banking Portal if:
• 9.3.1 The Bank’s license for any Software is terminated or suspended.
• 9.3.2 The Customer breaches the UBL Business Banking Portal Agreement.
• 9.3.3 The Customer proposes a voluntary arrangement with its creditors.
• 9.3.4 There is any resolution or petition for liquidation or bankruptcy or insolvency proceedings are commenced, in relation to the Customer in any jurisdiction, except as part of a re-organization agreed by the Bank.
• 9.3.5 Any security is enforced or a receiver or similar official is appointed in respect of any of the assets of the Customer.
• 9.3.6 There is an application or petition for an administration order, or notice is given to any person intention to appoint an administrator, or an administrator or similar official is appointed, in relation to the Customer.
• 9.4 UBL Business Banking Portal will terminate automatically if the account on which UBL Business Banking Portal is set up is closed unless the Customer nominates an alternative account.

To protect both our Customers and our Bank staff, and to help resolve any disputes between Customer and Bank, Customer acknowledges that:

• 10.1 Bank will record all telephone conversations between the Bank and the Customers of the Service;
• 10.2 Bank will keep a record of all instructions given by Customers via the Service; and
• 10.3 Bank may listen to telephone calls made in respect of the Service in order to assess and improve the quality of the Service.

11. WAIVER

If the Bank waives any of its rights under the UBL Business Banking Portal Agreement, it does not mean the Bank will waive that right in the future.

12. SEVERABILITY

If any of the Terms is determined to be unlawful or unenforceable, the Term will be severed from the remaining Terms which will continue in full effect.

13. DISCLOSURE REQUIREMENTS

• 13.1 While the Bank maintains strict confidentiality in all matters relating to Customer’s account(s) and business, Customer hereby further provides consent to the Bank (and/or any of its officers/employees) to disclose any information concerning the Customer, Customer business, Customer accounts held with the Bank or another Group Member, or Customer relationship with the Bank or another Group Member to any of the following:
• 13.1. 1Any office or branch of the Bank, or any Group Member;
• 13.1.2 Any agent, contractor or third-party Service provider, or any professional adviser to the Bank or any Group Member;
• 13.1.3 Any of Customer guarantor or third-party security provider;
• 13.1.4 Any regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over the Bank or any Group member;
• 13.1.5 Any person to whom the Bank or any group member is required or authorized by law or court order to make such disclosure;
• 13.1.6 Any of the Bank's actual or potential participant or sub-participant in, assignee, or transferee of, the Bank's rights and/or obligations in relation to Customer;
• 13.1.7 Any other person under a duty of confidentiality to the Bank or Group Member;
• 13.1.8 Any bank or financial institution with which Customer has or proposes to have dealings.
• 13.2 The Bank will ensure that parties to whom Customer details are transferred treat Customer information securely and confidentially. The Bank and the United Bank Limited Group will retain Customer information as long as there is a business need to hold the information or as required by legal, regulatory, or accounting requirements or to protect the Bank’s interests.
• 13.3 Further, Customer agree that his/her information may be used to:
• 13.3.1 Provide and operate any service or product Customer requires;
• 13.3.2 Understand Customer’s financial needs, to advise Customer of other products and services which may be of interest to the Customer, for any purpose required by law or regulation including fraud prevention;
• 13.3.3 Monitor Bank's compliance with legal and regulatory requirements and with the Bank’s internal policy requirements;
• 13.3.4 Support the Bank's business, financial and risk monitoring, planning and decision making.

14. ENTIRE AGREEMENT

• 14.1 This UBL Business Banking Portal Agreement forms the entire agreement between the parties in relation to UBL Business Banking Portal. To the maximum extent permitted by law, all implied terms in relation to the Customer’s use of UBL.
• 4.21 Business Banking Portal are excluded. Except as set out in the UBL Business Banking Portal Agreement, the parties do not have any rights against each other in relation to, and have not relied on, any oral or written representation, warranty or collateral contract made before the date of the UBL Business Banking Portal Agreement in relation to UBL Business Banking Portal. Nothing in the UBL
• 14.3 Business Banking Portal Agreement excludes liability for fraudulent misrepresentation, death or personal injury. Save as amended or supplemented by this UBL Business Banking Portal Agreement, the Account Agreement will continue in full force and effect. This UBL Business Banking Portal Agreement relates solely to the provision and operation of UBL Business Banking Portal and does not otherwise affect the Account Agreement or other agreements between the Bank and the Customer, each of which will apply.
• 14.4 In the event of any conflict between the UBL Business Banking Portal Agreement and the Account Agreement, the terms of the UBL Business Banking Portal Agreement will prevail in so far as the conflict relates to the specific subject matter covered in the UBL Business Banking Portal Agreement. In all other circumstances, the terms of the Account Agreement will prevail.

15. CHANGES

• 15.1 The Bank may change any of these Terms. If the change is to the Customer's advantage, the Bank may make the change and will notify the Customer either before the change comes into effect or at the earliest opportunity afterwards. In other cases, the Bank will serve prior intimation to the customer about the revised terms.
• 15.2 The Bank may change the UBL Business Banking Portal material, Website and software at any time.

16. COMMUNICATIONS

• 16.1 All notices and other communications must be in writing.

• 16.2 The Bank may deliver a notice or communication to the Customer by the Website, or at the contact details last known to the Bank or the Customer’s registered office.
• 16.3 A notice or communication by the Bank will be effective at the time a message is posted on the Website; at the time of personal delivery; on the second Business Day after posting; or, if by fax, at the time of sending, if sent before 5:00 p.m. on a Business Day, or otherwise on the next Business Day.
• 16.4 A notice from the Customer to the Bank must be addressed to the Customer's relationship manager and will be effective on receipt.

17. FEES AND CHARGES

UBL has the sole discretion to levy fees/charges for any of the various Services offered by UBL and mentioned in its Schedule of Bank Charges. UBL shall have the further right to revise / amend / modify such charges and intimate the same to the Customer.

18.THE LAW GOVERNING THIS AGREEMENT

This agreement is governed by the laws of the United Arab Emirates. Both parties agree to submit to the jurisdiction of the UAE Courts in connection with any dispute. This does not affect Bank’s right to pursue their remedies in the courts of any other jurisdiction which is considered appropriate by the Bank.

19. OUR ADVERTISING

From time to time we may advertise our own products and services, and those of other companies in the United Bank Limited group or otherwise, through the Service. If, in connection with any other agreements with us, Customer has asked Bank not to send Customer any marketing material (or if Customer does so in the future), Customer agrees that this restriction will not apply to these advertisements.

20. UNAUTHORIZED USE OF INFORMATION/MATERIALS AND TRADE MARKS

Customer fully understands and agree that the unauthorized use of the Website and/or Bank's group's websites, trademarks and systems including but not limited to unauthorized entry into the Bank's systems, misuse of passwords, trademarks or misuse of any information posted on the Website is strictly prohibited.

21. DEFINITIONS

Some words and expressions used in this agreement have particular meanings as follows:

• 21.1 Administrator An administrator is a person who will delegate or revoke the rights of other users; eligible to use a particular account via UBL Business Banking Portal..
• 21.2 Bank means United Bank Limited (“UBL”), a banking company incorporated under the laws of the United Arab Emirates, having its registered management office at 17th Floor, Ascott Park Place office tower, Sheikh Zayed Road, Dubai.
• 21.3 Customer means business customer which includes Joint Accounts operated by dual signatures, Partnership, Single Management Company, Public and Private Companies, Financial Institutions as mentioned in UBL Business Banking Portal form.
• 21.4 Eligible Account means accounts that are allowed access of UBL Internet banking (hereinafter referred to as “UBL Business Banking Portal”) on the request of the account holder by the Bank. 21.5IBFT means the UBL’s Inter-bank Funds Transfer service effected through FTS.
• 21.6 Login Password means the secret code that is used to confirm your identity whenever you use the Service.
• 21.7 Mode of Instructions UBL Business Banking Portal Registration Form for Business Client.
• 21.8 Service means the UBL Business Banking Portal facility provided by Bank through Bank’s Website which enables Customers to obtain information from Bank and give instructions to Bank to carry out certain banking transactions/services pertaining to the Eligible Accounts through the computer, telephone, mobile telephone, personal digital assistant or any other device linked to our system/site by any means whatsoever.
• 21.9 Service Software means any software supplied to Customer whenever Customer access the Service and any other software we supply to Customer for the purpose of accessing the Service from time to time.
• 21.10 Statement means bank statement, contract or translation note, or any of these or any such similar documentation, as applicable, depending on the Service.
• 21.11 Transaction PIN (T-PIN) means the personal identification number code to carry out financial transactions through this Service.
• 21.12 User means person authorized by the Customers to access Internet banking.
• 21.13 UBL Business Banking Portal means facilities provided on the Bank’s Website (web portal).
• 21.14 “Website means https://corporate.ubldigital.com”
• 21.15 Maker means the individual who shall make the transaction and/or upload the transaction
• 21.16 Checker1 means the individual who shall review and/or check or reject the transaction
• 21.17 Checker2 means the individual who shall review and/or check or reject the transaction after checker1
• 21.18 Approver (as per Board Resolution) means the individual who shall approve and/or reject the transaction
• 21.19 Publisher is an executor for transactions to be executed on a future date with their workflow completed in the past. Publisher is a separate individual than the maker.
• 21.20 STP denotes to Straight Through Processing
• 21.21 Sequential denotes to forming or following in a logical order or sequence
• 21.22 Non-Sequential denotes to following a non-logical or non-sequence orde