UBL Netbanking is an Internet Banking Service that offers simple, convenient and secure method of accessing UBL bank accounts on the Internet. It has never been so easy to access and manage your finances in a secure, real-time online environment.

Using Netbanking, you can access your UBL bank account 24 hours a day, 7 days a week and can keep a close eye on your account balances, print account statements, pay bills, transfer funds, track purchases and schedule your recurring payments at the touch of a button and much more.

You can activate your account through the website, provided:

• You have an Active Account with UBL
• Your E-mail Address is registered with UBL
• Your Mobile Number is registered with UBL

Call UBL Contact Centre at 021-111-825-888 OR Visit your UBL Branch to update your profile information.

Yes! You can access Netbanking from anywhere anytime via the Internet.

The registration forms are updated within 3 business days. If it's been more than 3 days, please call Contact Center for assistance or write to us at customer.services@ubl.com.pk.

You can activate your account through the website, provided:

• By using Debit Card information
• By using Account information

After selecting the option “UBL Netbanking Login”

• Select the option to Register for Netbanking!
• Provide your E-mail Address
• Provide your Debit Card Number and PIN
• Enter Verification Code
• Click on Next

Upon successful authentication, an e-mail will be sent to your registered e-mail address with an activation link. Click on that link to activate your Netbanking account.

Contact us at 021-111-825-888 for ATM PIN reset.

By default, Hotmail has set the Junk Mail Filter to ‘Enhance’ spam filtering. Because of this, legitimate messages are occasionally identified as junk e-mail and are moved to the Junk folder. To ensure messages from UBL are not moved to the Junk folder, please add domain ‘ubl.com.pk’ to your Hotmail Safe List.

Log in to your Hotmail Account

• Click ‘Options’
• Click ‘Junk E-Mail Protection’
• Click ‘Safe List’
• Type the domain i.e. ‘ubl.com.pk’ and click ‘Add’.

Transaction Personal Identification Number (TPIN) is a 4-digit number that is required to confirm a transaction.

A TPIN can be generated from the website and is emailed to your registered email address

You can simple re-generate the TPIN from the website. A new system generated TPIN will be emailed instantly to your registered email address.

No, you cannot change your TPIN but you can always request a new TPIN from Netbanking portal.

Daily Transaction Limits on Netbanking are set to 1 Million by default and customers can change it by following simple instructions.

This verification code is purposely scrambled / twisted; just type the code written on it in the “Verification Code” field given below to it.

For security purposes, the system automatically sets limit to zero each time customer makes ‘3’ incorrect TPIN entries

Follow the Limit Enhancement Process to update the limits as per your requirement.

Call our Contact Center at 021-111-825-888 (UAN) from your registered number for your verification. Your account will be unblocked within 24 hours after the verification.

• Download and complete ACCOUNT UNBLOCK REQUEST form. Please click here to download
• Fill and Sign the form
• Courier/Post the Original Signed Form to the address provided on the form

On the password page, click 'Forgot Password'. Enter the required credentials; a system generated temporary password shall be sent to your email address.

Login Names are unique to the customer's profile. In case you have forgotten one, you will be required to re-activate your account by following the 'Getting Started' steps. However, the same login name will be assigned.

You cannot change your Login Name; however, you may change your password using the 'Change Password' feature in the Options section of Netbanking.

Immediately change your password using the 'Change Password' feature from the website.

Yes, you can do so. Visit your UBL branch and submit a request in writing to link your UBL accounts with the current Internet Banking Account

• Download and complete Customer information amendment form available on the website
• Fill your desired Email Address along with other details required on the form
• Sign the form & post the form to Customer Services

United Bank Limited – Head Office
UBL City Building, 1st Floor
I.I. Chundrigar Road, Karachi – Pakistan

Once the request is received it will take 3 working days to get it registered.

Yes, transaction limit for IBFT through UBL Netbanking is Rs. 500,000 per day.

The account summary with the listed accounts and their respective balances shall be displayed, once you log-in to Netbanking.

• From the account summary page, click on the respective account number
• The account statement with a default date range of 10 days shall be displayed
• You may also select different accounts from ‘Select Account’ to view their statements
• You may specify a different date range as per your requirement

• On ‘My Accounts’ page click on E-Transaction link
• A screen will appear listing all the ‘Pending, Successful and Rejected’ Transactions

• Click ‘Search’ on ‘Account Summary’ page
• Select ‘Account’ title
• Select your required search criteria
• Click ‘Submit’

For security reasons on suspicious transactions or when a customer makes ‘3’ incorrect PIN entries, the system automatically sets limit to zero.

• You can ‘Change your Transaction Limit’ through Netbanking portal
• Also, you can call our Contact Center at 021-111-825-888 (UAN) from your registered number to change your limit

Call our Contact Center at 021-111-825-888 (UAN) from your registered number for your verification. Your account will be unblocked within 24 hours after the verification.

• You can ‘Change your Transaction Limit’ through Netbanking portal
• Also, you can call our Contact Center at 021-111-825-888 (UAN) from your registered number to change your limit

• Go to ‘Settings’
• Click ‘Activity Log’
• Select the desired dates
• Click ‘Search’

Note: Session of the entire searched period will be displayed. However, to view the activity of a particular session, click on the respective session ID.

• Under ‘My Accounts’ click ‘Cheques in Clearing’
• A screen will appear listing the cheque details

Bills management is our online bill payment service, which allows you to pay your bills to any of our listed billing companies.

You need to ensure that:

• The billing company is added in your 'Pay Bill' portfolio
• The amount you intend to pay comes under your daily / monthly limits.
• You account has sufficient balance.
• You have the TPIN.

Go to My Payments -> Bills Management -> Utility Bills and click on 'Add Utility Bills' and follow the instructions. Once the billing company and the required bills are added, you can pay as many times as you want.

Yes! Using 'Auto Pay Bills' allows you schedule your recurring or one time bill payment on time factor basis.

Normally, it takes less than 30 minutes for the billing company to give you credit. In case it's been more than a day, please call Contact Center for assistance.

Immediately after paying your bill, click Transaction History to check the status of your transaction. Pending, Rejected and Successful transactions are listed under their respective heading.

Yes, you can remove your Auto Pay Bill instructions as per your own convenience. All your scheduled bill payments are listed under 'Auto Pay Bills'. Click 'Remove' and follow instructions.

Under 'Pay Bill' click 'Add UBL Bills' and follow the instructions. Once the Loan Number and the required bill details are added, you can pay your loan Installments.

City code for World Call are as follows

• 01 for Karachi and Hyderabad
• 02 for Lahore, Multan Faisalabad, Gujranwala, Peshawar
• 03 for All other cities

UBL offers its customers a safe and secure method of payment to an increasing list of merchants. So experience shopping online and pay through your UBL account. At present, customers can make their payments for purchases from the below listed merchants:

• AN Home Store
• Bilal Brothers
• Centraflora
• DealToday
• Dealsdaily
• Dream World Resort
• EasyTickets
• Giftsdel
• Global Mart
• Jules Collection
• LOOTLO
• Liberty Books
• Luscious Gift
• Paramount Books
• Rozee.pk
• Shopdaily
• Shophive
• TCS Sentiments
• Tohfay
• World Best Brands

• Login to UBL netbanking
• Click on My Payments from the menu bar on the top of the page (this is also the first page displayed when you login)
• Select Online Shopping tab
• entry for Merchant will be listed under “Online Shopping” tab
• Click on “Pay” button against the Merchant you want to pay
• Select the account you want to pay from
• Enter the Amount
• Enter Order Number provided by Merchant in the field of Ref number
• Click on Submit
• Enter the PIN to confirm transaction
• Once the transaction is successful the details will be communicated to Merchant for delivery of Goods/Services

• Login to UBL Netbanking
• Select My Payments from the menu bar on the top of the page
• Go to Mobile Top-up/Prepaid Vouchers tab under Prepaid Services menu
• Click on Add Mobile Top-up/Prepaid Voucher on the right-hand of the page
• Select Mobile Top-up/Prepaid voucher company
• Enter Bill/voucher nick
• For Mobile Top-up: provide Mobile number and then re-type the same to confirm Mobile number
• Click on Add to add the Mobile Top-up/Number voucher

• Login to UBL Netbanking
• Click on My Payments from the menu bar on the top of the page
• Select My Payments from the menu bar on the top of the page
• Go to Mobile Top-up/Prepaid Vouchers tab under Prepaid Services menu
• Click on buy button against the Top-up/voucher nick you want to purchase
• Select the account you want to pay from
• For Vouchers: select provide the denomination amount you wish to purchase
• For Top-up please put the amount which you want to recharge on you mobile phone number
• Put your comments and click Next
• Click on Pay
• Enter the PIN to confirm transaction
• For Vouchers: Once the transaction is successful, the voucher details shall be available in e-Transactions page upon clicking the relevant Transaction ID
• For Top-up: Once the transaction is successful, you will receive an airtime recharge confirmation from your service provider.

You can recharge the airtime to your mobile number in accordance to the below mentioned grid:

You can set customizable alerts on your listed accounts to keep an eye on any financial movement in your accounts.

• Logon to Netbanking
• Go to ‘My Alerts’
• Click ‘Balance Alert’
• Select the account
• Set the frequency of alert, daily, weekly and monthly
• Set target (email, cell phone)
• Click ‘Add’

• Select account title
• Set the frequency of alert, daily, weekly and monthly
• Set target (email, cell phone)
• Click ‘Add’
• Select the date at which you intend to make the payment
• Click ‘Pay’
• Enter your PIN on the confirmation page and click ‘Confirm Payment’ to execute the transaction

• Click on ‘Transaction Alert’
• Choose the ‘Transaction Type’ (deposits or withdrawals)
• Set ‘Criteria’ on amount
• Set target (email, cell phone)
• Click ‘Add’

• Select account
• Enter your ‘Criteria’ for balance (greater than or less than)
• Set target (email, cell phone)
• Click ‘Add’

• Under 'My Alerts' click 'Add Target'.
• Type appropriate target address
• Click ‘Add’

If you have UBL Debit Card then:

• Log on to your net banking account and Click 'Change Your Limit' on the top left corner of the screen.
• Provide your UBL Debit Card Number and respective PINs
• Mention the desired Daily Limit and click “Next”.

If you don’t have UBL Debit Card, please call UBL Contact Centre at 021-111-825-888

If you have UBL Debit Card then:

• Log on to your net banking account and Click 'Change Your Limit' on the top left corner of the screen.
• Provide your UBL Debit Card Number and respective PINs
• Mention the desired Daily Limit and click “Next”.

If you don’t have UBL Debit Card, please call UBL Contact Centre at 021-111-825-888

Yes, you can transfer funds between your own accounts.

Yes, you can transfer funds and also schedule payments from your account to anyone through Transfer Funds to Anyone.

You need to add a ‘Transfer Funds to Anyone’ Payee to your Pay Anyone Portfolio before instructing funds transfer. Once this is done, please follow the instructions.

Click Add “Transfer Funds to Anyone” Payee on UBL Netbanking portal. You will be asked to select the branch name and enter the account number.

Beneficiary account is added instantly.

Normally, it takes 10 - 15 minutes for the transfer of funds to any Bank account across the country. In case the credit is delayed by more than a day, please call our Contact Center at 021-111-825-888.

Yes, Click ‘Transaction History’ for the status of your recent transactions. Pending, Rejected and Successful transactions are listed in the respective section.

Click Add “Transfer Funds to Anyone” Payee on UBL Netbanking portal. You will be asked to select the branch name and enter the account number.

Managing Investment with UBL Fund Managers made easy and simple through UBL Netbanking. Now UBL Netbanking offers the following services to its clients:

• Open Online Investment Account with UBL Fund Managers (UBL Funds e-Account)
• Make subsequent/additional investments in UBL Fund Managers
• Schedule subsequent investments
• Check your Investment Value through UBL Netbanking

It is the facility for UBL Account holders to open Online Investment Account with UBL Fund Managers directly through UBL Netbanking without filling out any account opening form.
Click here for a Walkthrough of e-Account (PDF)
Click here for a Video Demo of e-Account
Opening e-Account is very easy and simple, you just need to login your UBL Netbanking and go to “Funds Investment” under ‘My payments’ menu and click on “Open e-Account with UBL Fund Managers” and follow the instructions to complete the process.
Any supporting documents required at the time of e-Account opening can be sent to customercare@ublfunds.com Since e-Account is an online account hence all future transactions to be carried out through electronic modes offered by UBL Fund Managers.

UBL Netbanking users having account maintained in PKR can avail this facility.
To open e-Account go to ‘Funds Investment’ under ‘My payments’ menu and click Open e-Account with UBL Funds to complete the procedure.

Note:

• This facility is not available for Corporate/Jointly operated bank accounts.
• Making investment in UBL Funds does not affect your Netbanking daily/monthly limit. However, you must be registered to any one of the monthly subscription packages of Netbanking other than basic package. This means you can invest as much as you want without worrying about your Netbanking limit.

Yes, you can open UBL Funds e-Account if you are using UBL Netbanking service and maintaining PKR Account in Pakistan.

Investment can be initiated with as minimum as Rs.500/-. However every investment scheme has different minimum investment criteria and there is no limit for maximum investment.

Once, UBL Funds e-Account Opening process will be completed successfully, a confirmation email would be sent to your registered email address along with updated transaction statement for your ready reference.

At the time of account opening, you can invest in single scheme. Once e-Account is opened then you can investment in other schemes using UBL Netbanking.

Yes, request for UBL Funds e-Account opening can be initiated round the clock.

It takes approximately 6-8 business days to open your e-Account with UBL Fund Managers followed by a confirmation email from UBL Fund Managers.

Note:

As part of e-Account opening process UBL Fund Managers will contact you for further verification / details during our business hours. In case your verification remains incomplete at the end of 15 days from the time of e-Account request submission, the request would be marked cancelled and the transaction amount shall be reversed/ credited to your bank account. For details please contact: 0800 55 825 | Overseas clients: (+9221) 35622781

Yes, the investment account can also be opened through physical forms. For more details please call 080000026 or email us customercare@ublfunds.com

There is no such requirement to maintain minimum investment balance.

No, making investment in UBL Funds does not affect your Netbanking daily/monthly limit. However, you must be registered to any one of the monthly subscription packages of Netbanking other than basic package. This means you can invest as much as you want without worrying about your Netbanking limit.

If you are maintaining UBL Funds Investment Account. You can invest in respective UBL Funds investment scheme via Net Banking by following mentioned simple steps:

• Select Funds Investment from ‘My payments’ menu
• Select Investment Scheme in which you want to invest
• Enter investment amount
• Click on ‘Pay’ to make the transaction
• Enter your valid Netbanking pin to complete transaction

There is no service charge for making investment via Netbanking service whereas the applicability of investment charges (Front-end load) varies from product to product.

It takes 2-3 business days for issuance of units and confirmation is sent via email and/or SMS. For more details please call 0800-00026.

You can schedule your investments in UBL Funds on monthly, weekly, annual and time-factor basis through Netbanking

• Select Schedule Payment ‘My payments’ menu
• Click on Add Schedule Payment Instructions
• Select Investment Scheme in “Pay To” option
• Enter investment amount
• Choose frequency, starting date and times.
• Click on ‘Schedule Transfer’ to schedule your investments
• Enter your valid Netbanking pin to complete transaction

Yes, you can delete or modify the instructions given for schedule investments at a later stage.

Please inform UBL Funds by calling the helpline 0800-00026 for necessary assistance. Alternatively you can report the problem to UBL helpline 021-111-825-888

Note:

Once units are issued you may convert your units to desired investment scheme. To convert units you may login to your UBL Funds Online or call UBL Funds helpline 0800-00026 or sms TR to 8258 for assistance

You may not pay against few schemes as separate account opening form is required. Once you have made initial investment in that particular scheme by filling out form then you may further invest in these schemes.

You can easily access your investment account details through:

• UBL Funds Online - Get 24x7 access to your investment account. To register sms ONLINE to 8258
• UBL Funds Mobile- Simply sms VALUE < your 10-digit Customer ID > to 8258.
• UBL Netbanking- Check your investment value in My Accounts section. Also details of the subsequent investments made via Net Banking can be viewed.
• UBL Funds Contact Center– Call Toll Free Number 0800-00026 of UBL Funds from 9 a.m. to 9:00 p.m. Monday to Friday. We are closed on Saturdays, Sundays and any other public holidays.

You can place your request for redemption (withdrawal) in most of the schemes through UBL Funds Online. For more details contact Toll Free: 0800-00026 | Overseas clients: (+9221) 35622781

Some of our Products have certain fee/charges applicable at the time of investments therefore you may see the difference between the amount invested and the amount shown on your statement of account. For further details you may contact your investment advisor or call 0800-00026 | Overseas clients: (+9221) 35622781.

You may contact UBL Funds through following channels:

• UBL Funds Contact Center – Call Toll Free Number 0800-00026 and for overseas clients (+9221) 35622781 from 9:00 am to 9:00 pm (PST) Monday to Friday.
• E-Mail - Send your queries to customercare@ublfunds.com
• SMART Centers- Visit your nearest Investment Center. To locate Investment Center near your city click here
• SMS – INVEST to 8258 | and our representative will contact to facilitate you.

For details of investment schemes offered by UBL Fund Managers, please click here
For details of SMART Services offered by UBL Fund Managers, please click here

You may contact UBL through following channels:

• UBL Contact Center - Call UBL helpline 021-111-825-888. The service is available round the clock
• E-Mail - Send your queries to customercare@ublfunds.com .

Yes, additional investment can also be made through UBL Phone banking using any of the following options:

• SMS PB to 8258 and UBL Phone banking team will call back to take your investment request.
• Call 021-111-825-888 to speak to phone banker to place your transaction.

Investment balance details can be checked through UBL Netbanking and UBL Funds Online. For more details call 0800-00026.