FAQs

Cash Over Counter Transactions - FAQs

How can I collect my COC payment from UBL counter?

You can visit any UBL branch with your Original CNIC and Unique Transaction Reference number in order to collect your COC payment.

What are the identification mandatory documents for collecting my COC payment?

Any of the followings are the mandatory identification documents for collecting COC payment:

Original CNIC
Original NADRA Receipt – in case the customer has expired CNIC
Original Driving License – in case the customer has an expired CNIC
Original Pakistani Passport

What details are required at the time of collecting my COC payment?

Beneficiary should aware about the following details while collecting their COC payment:

Unique Transaction Reference number
Sender/ Remitter’s Name
Relationship with Sender / Remitter
Remitting Country
Expected amount in PKR

Can I track the status of my COC transaction?

Yes, the status of COC transaction can be checked through UBL Home Remittance Tracker via the appended hyperlink:
https://www.ubldigital.com/NRP-Services/Remittances/ublHomeRemittance

What are the Banking Service hours to collect my COC payment?

Beneficiary may collect the remittance from UBL Branches under the following schedule:

From Monday to Thursday – 09:00 am till 05:30 pm
On Fridays – 09:00 am till -06:00 pm
On Saturdays- 09: 00 am till 01:30 pm (specific branches only)

What is the procedure of name amendment/correction in case of incorrect name received from remitting end?

Amendment/Correction can only be made from remitting end (from where the transaction is initiated). This in better interest of the beneficiary/ customer.

Who should I approach in case of any query/ complaint regarding my COC transaction?

In case of any query concerning home remittances, please contact our customer support team on following numbers:
Toll Free: 0800-82598 within Pakistan, for International callers 111-825-666
Email: support.coc@ubl.com.pk

Can I receive SMS on my mobile phone once my COC payment is available in the system for collection?

Yes, if valid mobile number is received with the payment instructions from the remitting end, then SMS is sent once payment is available for collection.

What is the maximum Cash withdrawal limit of COC payment?

The maximum limit of Cash over Counter payment from UBL branch is PKR 600,000.

Do I need to perform Biometric verification for withdrawal of my COC payment?

Biometric verification is required for transactions PKR 500,000/- and above. However, Bank staff may conduct biometric verification if needed.

Can any of my relative withdraw my COC payment from branch by presenting my Original CNIC/Passport?

No, COC payment can only be given to the Ultimate beneficiary of home remittance payment.

What is the process of issuance of PRC/Remittance certificate?

Customer can submit PRC issuance request to his/her service providing bank.

What Tax rate will be charged to cash withdrawal of COC payment?

All home remittance payments are exempted from any kind of taxes.

Can receive my Home Remittance Payment from Omni Dukaan?

Yes, Customer can visit selected Omni Dukaan to collect their COC payments.
The customer will just need to provide their original CNIC and unique transaction reference number to collect the payment, supported by HRA account.

If the beneficiary is expired, who can collect the remittance on his/her behalf?

In this scenario relatives of the beneficiary will contact the beneficiary bank.

If the sender is sending the remittance in cash to cash mode, can the beneficiary collect the remittance from any other bank besides the beneficiary bank?

No, in cash to cash mode, beneficiary can only collect the remittance from the beneficiary bank.

Account Transfer Transaction – FAQs

How can I receive my Home Remittance Payment directly in my account?

You can receive your Home Remittance Payment in your bank account maintained in UBL or with any other bank in Pakistan free of cost by providing the following details to your remitter / sender:

Account Title
Account number with branch code or IBAN number
Bank Name in Pakistan

How can I know the status of account transfer transaction that my account is credited by Home Remittance Payment?

The Beneficiary can check their account transfer transaction with the help of their CNIC number through our dedicated call center at Toll Free number : 0800-82598 . Apart from call center, the customer can check the transaction status through UBL Mobile App, Internet Banking and SMS alerts (if activated).

What is the amendment/correction procedure if transaction held in the system due to invalid account details?