At UBL, we are committed to providing you with the best possible banking experience. Your feedback, especially your complaints, helps us identify areas for improvement and ensures we uphold the highest standards of service and our commitment to excellence.
Complaint Lodgment Channels
| 24/7 Call Center (UAN)
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(021) 111-825-888
For Azad Kashmir: 021-32446949
For International Callers: +92-21-32446949
For Signature Priority Banking: 0800-99825
(021) 111-285-777 OMNI Helpline
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| Email
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For Complaints:customer.complaints@ubl.com.pk
For Queries/Feedback/Suggestion:customer.services@ubl.com.pk
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| Website
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ubldigital.com > Contact Us > Lodge Online Complaints or Click Here
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| UBL Digital Mobile App
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Login > Click top-left icon on main screen > Complaints
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| Social Media
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Facebook: https://www.facebook.com/UBLUnitedBankLtd
Instagram : https://www.instagram.com/ubldigital
Twitter : https://twitter.com/ubldigital
Linkedin: https://www.linkedin.com/company/united-bank-limited
WhatsApp: http://wa.me/923111825888
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| Letter
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For Complaints
Manager Complaint Management Unit, United Bank Limited,
Address: 3rd Floor, Plot No.4-C, Phase-5, Stadium Lane No.1, Khayaban-E-Shamsheer, D.H.A. Karachi Pakistan
For Disputes
Contact Center and Customer Care, 1st floor, UBL Warehouse Building, Mai Kolachi Road, Karachi Pakistan
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| Branch
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Visit nearest UBL Branch
You may log complaint through Hotline available at our Branches and ATMs
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Complaint Handling Process
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We provide you an acknowledgement with Complaint Reference Number within 2 working days via Email/SMS/Letter.
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We review your complaint and forward to relevant function for a prompt resolution. Your complaint will be resolved within:
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3 to 7 business days (minor nature complaints)
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15 business days (complaints require detailed investigations)
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30 business days (fraud related complaints)
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Resolution timelines of respective Card associations (applicable for disputes/claims)
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We send you an interim update on 9th working day via Email/SMS/Letter, in case, your complaint requires additional time for investigation/resolution.
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We ensure a satisfactory resolution and provide you with an update via Email/SMS/Letter/ Recorded Call regarding the resolution.
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We encourage you to let us know in case you are not satisfied with the resolution, through our complaint channels. You may also contact alternate grievance redressal forum on below contact details:
Banking Mohtasib Pakistan
Email: info@bankingmohtasib.gov.pk
Address: Banking Mohtasib Pakistan, Shaheen Complex
5th Floor, M. R. Kiyani Road, Karachi
Telephone: +92 (21) 9921-7334-38 (5 lines)
Fax: +92 (21) 99217375
State Bank of Pakistan
Email: cpd.helpdesk@sbp.org.pk
Address: Consumer Protection Department (CPD),
State Bank of Pakistan, I.I. Chundrigar Road, Karachi, Pakistan.
UAN: +92 (21) 111-727-273
Fax: +92 (21) 99221160
Online Complaint Portal (Sunwai): https://sunwai.sbp.org.pk/about-us.html