Activation of Dormant Account
NRP Services

Activation of Dormant Account & Customer Profile Updation for Non-Resident Individual Account holders

UBL is committed to providing quality banking services to all customers including its non-resident account holders. Travel restrictions during the prevailing COVID-19 pandemic situation have made it extremely difficult for overseas customers to manage their bank accounts maintained in Pakistan to fulfil their banking needs. Hence, we bring 3 convenient options whereby our nonresident account holders can request for updation of their profile and activation of dormant / unclaimed accounts, without the requirement of physically visiting their branch in Pakistan. This way they can enjoy un-interrupted and seamless access to their account wherever they are in the world!

Option 1: Send an email to UBL Contact Centre & Customer Care at customer.services@ubl.com.pk through your registered email address along with clear scanned copies of the below listed documents and recent photograph captured via mobile phone or camera.

Option 2: Visit any Pakistan Embassy / Consulate in your country and get yourself physically verified. Please submit your request along with the below listed documents duly signed & stamped by Pakistan Embassy / Consulate via courier to UBL Contact Centre & Customer Care at:

UBL Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Option 3: Visit any UBL International branch in your country, get yourself physically verified and submit the below listed documents. The UBL International branch will forward your request for further processing.

Customer Profile Update – Required Documents

  • Duly filled Customer Request form - Click here to download
  • Valid Global ID i.e. CNIC / NICOP / POC / Passport (in case of foreign nationals)
  • Valid Passport with the following pages i.e. valid visa, exit stamp and valid resident permit, where applicable (This is not required from foreign nationals)
  • FATCA consent for Individuals with duly filled W8 or W9 form, along with copy of Social Security Number Card (SSN) where applicable. Download the forms from below
  • Self-Certification form for Individuals, CRS – I (for non-US residents) along with copy of TIN Card (Tax Identification Number) / Tax document - Click here to download
  • Undertaking for Exemption of Biometric Verification (if customer is non-biometrically verified) - Click here to download
  • Recent photo i.e. via mobile phone or camera (only required in case of Option 1)

Dormant / Unclaimed Account Activation – Required Documents

  • Duly filled Customer Account Activation Request form - Click here to download
  • Valid Global ID i.e. CNIC / NICOP / POC / Passport (in case of foreign nationals)
  • Valid Passport with the following pages i.e. valid visa, exit stamp and valid resident permit, where applicable (This is not required from foreign nationals)
  • FATCA consent for Individuals with duly filled W8 or W9 form, along with copy of Social Security Number Card (SSN) where applicable. Download the forms from below
  • Self-Certification form for Individuals, CRS – I (for non-US residents) along with copy of TIN Card (Tax Identification Number) / Tax document - Click here to download
  • Undertaking for Exemption of Biometric Verification (if customer is non-biometrically verified) - Click here to download
  • PEP (Politically Exposed Person) Declaration in case the customer is a PEP, Dependent or Associate along with copy of duly-submitted latest income tax return & wealth statement - Click here to download
  • Recent photo i.e. via mobile phone or camera (required only in case of Option 1)
  • Updated proof of income &/or wealth:
    • Salary slip or current letter from employer mentioning monthly salary/income or visa copy clearly showing source of income / wealth
    • For dependent accounts, ‘Declaration Form for Dependent Accounts’ including details of Financial Supporter / Funds Provider (with proof of Source of Funds) - Click here to download
    • Ultimate Beneficial Owner Declaration Form as applicable - Click here to download
    • For businessman/self-employed individuals, any of the following to be provided:
      • Photocopy of valid Trade License or Business Registration document
      • Membership certificate of Chamber of Commerce & Industry
      • Account maintenance certificate from bank or bank account statement
      • Visa copy clearly showing source of income / wealth
      • Copy of duly-submitted latest income tax return and wealth statement
      • Any other document proving source of funds

For more details, please call your branch or our 24/7 Contact Centre at 021-111-825-888. You can also send us an email at customer.services@ubl.com.pk and we will get back to you.

State Bank of Pakistan is conducting a survey on Home Remittance to Pakistan. The survey aims further improvement in remittance facilities for Pakistanis.
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