Activation of Dormant Account & Customer Profile Updation for Non-Resident Individual Account holders

UBL is committed to providing quality banking services to all customers including its non-resident account holders. In order to enable our valued non-resident customers in managing their bank accounts maintained in Pakistan to fulfil their banking needs, we bring 3 convenient options whereby they can request for updation of their profile and activation of dormant / unclaimed accounts, without the requirement of physically visiting their branch in Pakistan. This way they can enjoy un-interrupted and seamless access to their account wherever they are in the world!

For Account Activation:

Option 1: Simply send an email to UBL Contact Centre & Customer Care at customer.services@ubl.com.pk through your registered email address or call at 021-111-825-888 through your registered contact number.

Option 2: Visit any Pakistan Embassy / Consulate in your country and get yourself physically verified. Please submit your request along with CNIC duly signed & stamped by Pakistan Embassy / Consulate via courier to UBL Contact Centre & Customer Care at:

UBL Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Option 3: Visit any UBL International branch in your country, get yourself physically verified and submit your request along with CNIC. The UBL International branch will forward your request for further processing.

Dormant / Unclaimed Account Activation – Required Documents for Option 2 & 3

Duly filled Customer Account Activation Request form - Click here to download
Valid Global ID i.e. CNIC / NICOP / POC / Passport (in case of foreign nationals)

Note: No documents are required for option 1.

For Change in Profile:

Option 1: Simply send an email to UBL Contact Centre & Customer Care at customer.services@ubl.com.pk through your registered email address along with clear scanned copies of the below listed documents and recent photograph captured via mobile phone or camera.

Option 2: Visit any Pakistan Embassy / Consulate in your country and get yourself physically verified. Please submit your request along with the below listed documents duly signed & stamped by Pakistan Embassy / Consulate via courier to UBL Contact Centre & Customer Care at:

UBL Contact Center & Customer Care,
1st Floor, UBL Warehouse Building,
Mai Kolachi Road, Karachi.

Option 3: Visit any UBL International branch in your country, get yourself physically verified and submit the below listed documents. The UBL International branch will forward your request for further processing.

Customer Profile Update – Required Documents

Duly filled Customer Request form - Click here to download
Valid Global ID i.e. CNIC / NICOP / POC / Passport (in case of foreign nationals)
Valid Passport with the following pages i.e. valid visa, exit stamp and valid resident permit, where applicable (This is not required from foreign nationals)
FATCA consent for Individuals with duly filled W8 or W9 form, along with copy of Social Security Number Card (SSN) where applicable. Download the forms from below
Self-Certification form for Individuals, CRS – I (for non-US residents) along with copy of TIN Card (Tax Identification Number) / Tax document - Click here to download
Undertaking for Exemption of Biometric Verification (if customer is non-biometrically verified) - Click here to download
Recent photo i.e. via mobile phone or camera (only required in case of Option 1)

For more details, please call your branch or our 24/7 Contact Centre at 021-111-825-888. You can also send us an email at customer.services@ubl.com.pk and we will get back to you.