FAQs

What is UBL Wiz Virtual Prepaid Card?

The Wiz Virtual Card gives you all the flexibility of a credit / debit card, without ever having to worry about the physical plastic. It is a ‘virtual card’!

Once you have your virtual card, you can load funds on it through your UBL current or savings account. So the amount you load in the card becomes your online spending limit

What is different about this ‘UBL Wiz Virtual Prepaid Card?

Just like any Credit / Debit Card, you will get your own Card Number, Expiry Date and the three-digit CVV code. The only difference is that you will not get any physical card. The above details will be communicated to you on your registered email and mobile number.

What can I do with my UBL Wiz Virtual Prepaid Card?

The Wiz Virtual Card is meant to be your secure and safe access to ecommerce / internet / online transactions. You will no longer need to expose your Credit or Debit Card details for online transactions, hence greatly reducing your risk to any fraudulent usage or data skimming of your Credit / Debit card details.

• Shop online
• Make payments online

What is the eligibility criterion?

All UBL (individual) Current / Savings Account Holders can get access to this card. Account Holders need to ensure that the email address and mobile number details are updated in the system.

How can I apply for my UBL Wiz Virtual Prepaid Card?

It is extremely easy to get your ‘UBL Wiz Virtual Prepaid Card’. You can get your virtual card today, by:

• Calling at the UBL Contact Center 111-825-888 (UAN) and asking for your ‘Wiz Virtual Prepaid Card’ or;
• Get it yourself through UBL Netbanking (for registered users only)

What are the charges for Card issuance?

Issuance Fee for UBL WIZ Virtual Prepaid Card is PKR 300/- + FED. There is no fee for load / reload.

Is my UBL Wiz Virtual Prepaid Card secure?

UBL Wiz Virtual Prepaid Card is a digitally generated card #.

As mentioned above, you will receive your Card Number, CVV and Expiry Date via combination of SMS and email on your registered email and mobile number.

You can load / reload on this card to shop online.

In case of any doubt of compromise, you have a facility to block the card anytime and get a new card instantly.

What are the benefits of UBL Wiz Prepaid Card?

• Instant issuance! No paperwork, No Forms & No branch visits.
• You can get up to 5 virtual cards issued against your account.
• Enjoy peace of mind and enhanced security while shopping online.
• Can be used for internet transactions
• Valid on all online merchants where Mastercard is acceptable.
• Receive Card number, CVV & Expiry date within few minutes via combination of SMS & Email on your registered email/mobile number.
• Easy to reload and manage.
• No fear of theft/misuse and loss of physical card.
• Limited credit exposure. Low RISK!
• Low cost & simple to use.
• 24x7 access to Contact Centre at 111-825-888 (UAN)

What if the maximum deposit / balance loading limit for my UBL Wiz Virtual Prepaid Card is utilized?

• If your cumulative / aggregate loading limit for calendar year (Jan-Dec) is utilized at any time during the year, you will not be able to load any additional funds, till Jan 01 of the next year (next calendar year)
• Following are the balance loading limits as described above

How does my UBL Wiz Virtual Prepaid Card work?

The Wiz Virtual Card is a Prepaid Card which is reloadable.

Spending is limited to the amount of money you deposit in this card. Each time you use your card to shop online or to make payment online, the amount is automatically deducted from your card balance

How can I Reload my UBL WIZ Virtual Prepaid Card?

• Call at the UBL Contact Center 111-825-888 (UAN) and ask the Call Agent to transfer funds onto your Wiz Card. After due verifications, the Contact Center agent will transfer funds / load the balance on your Virtual Card.
• Through UBL Netbanking (Registered users only): you can log-in to your UBL Netbanking and transfer funds directly into your Virtual Card.
• From OMNI Dukaans: go to any Omni Agent, give him your Card # and have the agent transfer the desired funds

What if my CVV or Expiry Date details are lost or not received?

You can call at the UBL Contact Center 111-825-888 (UAN) and request for your Virtual Card’s CVV or Card Expiry Date to be resent.

Can I apply for Virtual Prepaid card(s) if I am already a WIZ Card customer?

Yes, you can get Virtual Prepaid Card(s) while having WIZ card(s) or vice versa. Since both Virtual Prepaid Card and WIZ Physical Prepaid Card will be tagged to one CNIC, credit limit will be shared as per the regulations.

What is the procedure to close my card?

Call up the UBL Contact Center 111-825-888 (UAN) and request for the card closure. In case of remaining funds, you can request a transfer back to your linked UBL account (Free) or can opt for payout through a pay order (to be charged as per SOC)

What is the maximum amount that I can load on my UBL WIZ Virtual Prepaid card?

• As per State Bank of Pakistan’s (SBP’s) regulations, the maximum (annual) deposit / balance loading limit on your Virtual Card is based on your UBL Current / Saving account’s bio-metric verification status.
• Bio-metric Verified Accounts: If your UBL Account is bio-metrically verified, you will be able to load a maximum of PKR 500,000/- in a calendar year (Jan-Dec).
• Non bio-metric Verified Accounts: If your UBL Account is not bio-metrically verified, you will be able to load a maximum of PKR 100,000/- in a calendar year (Jan-Dec). Please note, non-bio verified account holders can visit their UBL branch and get their current / saving account bio-metrically verified.
• In case you have multiple WIZ Virtual Prepaid cards, then the deposit / balance load limit will be shared between all the active cards. Which means that all your Virtual Cards combined can have a deposit balance of not more than PKR 500,000/- as mentioned above.

What documents do I need and how soon will I be able to get my Wiz Virtual Prepaid Card?

You can get your Virtual Card instantly! The amazing thing is that you don’t require any form or paperwork or documents!

Is this card powered by any International Scheme?

The Wiz Virtual Card is powered by Mastercard and can be used for domestic or international online purchases.

What can I not do with my UBL Wiz Virtual Prepaid Card?

Since this is a ‘virtual card’ without any plastic, you will not be able to use it on any ATM or POS terminal for a physical transaction. This card is your secure and safe ecommerce card.