FAQs

UBL Union Pay International Debit Card is a Debit / ATM Card which is an internationally accepted Debit Card that allows spending on shopping outlets and cash withdrawals at ATMs.

• Withdraw Cash at ATMs locally & internationally
• Shop at all outlets that accept debit cards locally & internationally.
• Shop on the internet by activating your ‘internet session’.
• Funds Transfer Facility.

You can apply for UBL Union Pay International Debit Card by simply filling in the application form or calling up at the 24/7 Customer Contact Center. All existing and new account holders can apply for this card.

• No need to carry cash.
• Safe & Secure
• 24x7 access to Contact Center Services at 111-825-888
• Up to 3 supplementary cards
• Discounts and deals at merchants
• Global acceptability
• Higher ATM and POS limits

UBL Union Pay International Debit Card is an ATM / Debit card. Each time cardholder use the card to shop or withdraw money from an ATM; the amount is automatically deducted from customers account.

UBL Union Pay International Debit Card can be used at:

• All UBL ATMs
• All 1 Link & M-Net ATMs

UBL Union Pay International Debit Card can be used anywhere debit cards are accepted.
On purchases made through this card, cardholder shall give the cashier the card to swipe at the POS terminal. Cardholder shall check the amount printed on the receipt to see if it is correct.
Customer shall be asked to sign the receipt.
The purchase amount will automatically be deducted from the account. Cardholder can continue to use the card until the account balance has been depleted or until the expiry of the card.

The valid period is 5 years from the date of issue.

In this case, customer can visit UBL branch that has issued UBL Union Pay International Debit Card and get the account replenished. As soon as customer account has been credited the card can be used again.

Yes up to 3.

Customer just needs to be sure of their account balance before conducting any transaction.
In case of internet / online transactions, the cardholder will first need to call up the Contact Center to activate the ‘internet session’.

The balance can be checked on the card by visiting nearest ATM and conducting a balance inquiry transaction or by contacting Call Center at 111-825-888.

Customers can make purchases and or with draw cash using UBL Premium Debit Masteca UBL Union Pay International Debit Card until the expiration date shown on the card (which is 5 years after the issuance), or until the value of the account has been depleted. Once the balance on the account has been depleted, customers can add more money to the account at UBL branch.

NEW TO BANK CUSTOMER

• Apply through Account Opening Form

EXISTING CUSTOMER

• Call the UBL Contact Center at 111-825-888
• Fill out a simple form at the branch in which they are maintaining the account. The branch will forward the request for card to the concerned and in 3-4 business days customer can collect his/her card from the same branch or can be couriered at the accountholders address.

Eligible customers can have 1 basic card against their single account with 3 supplementary cards with every basic card.

Customers may subscribe to our free of cost UBL e-statement facility which offers statements at various frequencies (Daily, Monthly, Weekly & Quarterly).
The customers can get a mini statement of their account by visiting the nearest UBL ATM or by contacting UBL Contact Centre at 111-825-888.

Customers can generate their ATM PIN through IVR (Interactive Voice Recording) by calling Phone banking at 111-825-888.

It is important that customers report the loss immediately by calling Phone Banking at 111-825-888. Phone banking will block their card and raise a request for replacement card. Card holder will get the card in 7-10 business days from the respective branch or in special cases via mail to your last updated address.

Customers can generate their ATM PIN through the IVR by calling at 111-825-888

• It is important that customers report the loss immediately by calling at 111-825-888.
• Phone banking will block the card and raise a request for replacement card.
• Introduction of Chip technology allows you to conduct safer & secure transactions