FAQs
UBL Premium Debit MasterCard

FAQs

What is UBL Chip Premium Debit Mastercard?

UBL Chip Premium Debit Mastercard is a Debit / ATM Card which is an internationally accepted Debit MasterCard that allows spending on shopping outlets and cash withdrawals at ATMs.

What can be done with UBL Chip Premium Debit Mastercard?

  • Withdraw Cash at ATMs locally & internationally
  • Shop at all outlets that accept Mastercard locally & internationally.
  • Shop on the internet by activating your ‘internet session’.
  • Funds Transfer Facility.

Where is UBL Chip Premium Debit Mastercard available and what is the eligibility criterion?

You can apply for Premium Debit Masterard by simply filling in the application form or calling up at the 24/7 Customer Contact Center. All existing and new account holders can apply for this card.

What are the benefits of UBL Chip Premium Debit Mastercard?

  • No need to carry cash.
  • Safe & Secure
  • 24x7 access to Contact Center Services at 111-825-888
  • Up to 5 supplementary cards
  • Discounts and deals at merchants
  • Global acceptability
  • Higher ATM and POS limits
  • Free Access to International VIP Airport Lounges

How UBL Chip Premium Debit Mastercard works?

UBL Chip Premium Debit Mastercard is an ATM / Debit card. Each time cardholder use the card to shop or withdraw money from an ATM; the amount is automatically deducted from customers account.

How shall the customer know where can UBL Chip Premium Debit Mastecard be used?

UBL Chip Premium Debit Mastercard can be used at:

  • All UBL ATMs
  • All 1 Link & M-Net ATMs
  • ATMs bearing the Mastercard / Cirrus logo
  • All merchants displaying the Mastercard logo in Pakistan & abroad.

How to shop using UBL Chip Premium Debit Mastercard?

UBL Chip Premium Debit Mastercard can be used anywhere Mastercard is accepted.

On purchases made through this card, cardholder shall give the cashier the card to swipe at the POS terminal. Cardholder shall check the amount printed on the receipt to see if it is correct.

Customer shall be asked to sign the receipt.

The purchase amount will automatically be deducted from the account. Cardholder can continue to use the card until the account balance has been depleted or until the expiry of the card.

How long is my Card valid for?

The valid period is 5 years from the date of issue.

What shall the customer do when account balance has been depleted?

In this case, customer can visit UBL branch that has issued UBL Premium Debit Mastercard and get the account replenished. As soon as customer account has been credited the card can be used again.

Are supplementary cards available?

Yes up to 3.

Is there anything that customer should know before conducting any transaction with UBL Chip Premium Debit Mastercard?

Customer just needs to be sure of their account balance before conducting any transaction.

In case of internet / online transactions, the cardholder will first need to call up the Contact Center to activate the ‘internet session’.

How does the customer know the balance on UBL Account?

The balance can be checked on the card by visiting nearest ATM and conducting a balance inquiry transaction or by contacting Call Center at 111-825-888.

How long can the UBL Chip Premium Debit Mastercard be used?

Customers can make purchases and or with draw cash using UBL Premium Debit Mastecard until the expiration date shown on the card (which is 5 years after the issuance), or until the value of the account has been depleted. Once the balance on the account has been depleted, customers can add more money to the account at UBL branch.

What does customer need to do to get UBL Chip Premium Debit Mastecard?

New to Bank

  • Apply through Account Opening Form

Existing

  • Call the UBL Contact Center at 111-825-888
  • Fill out a simple form at the branch in which they are maintaining the account. The branch will forward the request for card to the concerned and in 3-4 business days customer can collect his/her card from the same branch or can be couriered at the accountholders address.

How many cards can the customers buy?

Eligible customers can have 1 basic card against their single account with 3 supplementary cards with every basic card.

Can customers get a statement of account for UBL Chip Premium Debit Mastercard?

Customers may subscribe to our free of cost UBL e-statement facility which offers statements at various frequencies (Daily, Monthly, Weekly & Quarterly).

The customers can get a mini statement of their account by visiting the nearest UBL ATM or by contacting UBL Contact Centre at 111-825-888.

Who should the customers contact if they encounter any problems abroad?

Customers can seek emergency assistance by lodging a lost/stolen card report or obtaining emergency cash from Mastercard Emergency Assistance Centers.

Where will customer get ATM PIN for their UBL Chip Premium Debit Mastercard?

Customers can generate their ATM PIN through IVR (Interactive Voice Recording) by calling Phone banking at 111-825-888.

What to do if customers lose their UBL Chip Premium Debit Mastercard?

It is important that customers report the loss immediately by calling Phone Banking at 111-825-888. Phone banking will block their card and raise a request for replacement card. Card holder will get the card in 7-10 business days from the respective branch or in special cases via mail to your last updated address.

How to generate the ATM PIN for the UBL Chip Premium Debit Mastercard?

Customers can generate their ATM PIN through the IVR by calling at 111-825-888

What other features are associated with UBL Chip Premium Debit Mastercard?

  • It is important that customers report the loss immediately by calling at 111-825-888.
  • Phone banking will block the card and raise a request for replacement card.
  • Introduction of Chip technology allows you to conduct more safer & secure transactions