FAQs

UBL NFC Premium Debit MasterCard is an internationally accepted Debit MasterCard that allows spending on shopping outlets and cash withdrawals at ATMs.

• Withdraw Cash at ATMs locally & internationally
• Shop at all outlets that accept MasterCard locally & internationally.
• Shop on the internet by activating your 'internet session.'
• Avail the Funds Transfer Facility.

You can apply for UBL Premium Debit MasterCard by simply filling in the application form or calling the 24/7 Customer Contact Centre. All existing and new account holders are eligible to apply for this card.

• No need to carry cash.
• Safe & Secure
• 24x7 access to Contact Center Services at 111-825-888
• Up to 5 supplementary cards
• Discounts and deals at merchants
• Global acceptability
• Higher ATM and POS limits
• Free Access to International VIP Airport Lounges

UBL Premium Debit MasterCard is an ATM / Debit card. Each time a cardholder uses the card to shop or withdraw money from an ATM, the amount is automatically deducted from the customer's account.

UBL NFC Premium Debit MasterCard can be used at:

• All UBL ATMs
• All 1 Link & M-Net ATMs
• ATMs bearing the MasterCard / Cirrus logo
• All merchants displaying the MasterCard logo in Pakistan & abroad.

UBL NFC Premium Debit MasterCard can be used anywhere where MasterCard is accepted.

The cardholder shall give the cashier the card to swipe at the POS terminal on purchases made through this card. The Cardholder must check the amount printed on the receipt to make sure there are no errors.

The customer shall be asked to sign the receipt.

The purchase amount will automatically be deducted from the account. Cardholder can continue to use the card until the account balance has been depleted or until the card reaches its expiry.

The validity period is 5 years from the date of issue.

In this case, the customer can visit the UBL branch that has issued UBL Premium Debit MasterCard and get the account replenished. As soon as the customer's account has been credited, the card can be used again.

Yes, customers can avail up to 3 supplementary cards.

Customers need to be sure of their account balance before conducting any transaction.

On internet/online transactions, the cardholder will first need to call up the Contact Centre to activate the 'internet session.'

The balance can be checked on the card by visiting the nearest ATM and conducting a balance inquiry transaction or contacting the Call Centre at 111-825-888.

Customers can make purchases and or withdrawl cash using UBL Premium Debit MasterCard until the expiration date shown on the card (which is 5 years after the issuance) or until the account's value has been deleted. Once the balance on the account has been depleted, customers can add more money to the account at the UBL branch.

New to Bank

• Apply through Account Opening Form

Existing

• Call the UBL Contact Center at 111-825-888
• Fill out a simple form at the branch in which they are maintaining the account. The branch will forward the request for the card to the concerned department. Customers can collect their cards in 3-4 business days from the same branch or can avail the option for it to be couriered at the accountholder’s address.

Eligible customers can have 1 basic card against a single account with 3 supplementary cards with every basic card.

Customers may subscribe to our free-of-cost UBL e-statement facility, which offers statements at various frequencies (Daily, Monthly, Weekly & Quarterly).

The customers can access a mini statement of their account by visiting the nearest UBL ATM or contacting UBL Contact Centre at 111-825-888.

Customers can contact our customer support representatives at the UBL Contact Centre by dialing +92-21-32446949 or 111-825-888 for any difficulties they face or queries that they may have.

Customers can generate their ATM PIN through IVR (Interactive Voice Recording) by calling the Phone banking department at 111-825-888.

Customers must report the loss immediately by calling Phone Banking at 111-825-888. Phone banking will block their existing card and raise a request for a replacement card. The cardholder will get the card in 7-10 business days from the respective branch or, in special cases, via mail to their last updated address.

Customers can generate their ATM PIN through IVR (Interactive Voice Recording) by calling the Phone banking department at 111-825-888.

Transaction limits in Pakistan of up to PKR 200,000 per day (ATM & POS/eCommerce).
• Global image and association.
• Safe and Secure transactions.