If you suspect fraudulent activity on your UBL account, we encourage you to reach out to us immediately. You can lodge a complaint by contacting our UBL Contact Center at 021 – 111 825 888. Our dedicated team is available 24/7 to assist you.
To facilitate the investigation process, we kindly request you to submit the following documents either at your nearest UBL branch or via email at customer.services@ubl.com.pk:
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Dispute Form: Download and fill out the form.
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Police FIR: Ensure to obtain a first information report (FIR) from police regarding the fraudulent activity.
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CNIC Copy: A scanned copy of your Computerized National Identity Card (CNIC).
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Written Statement: Include a detailed summary of the events pertaining to the fraudulent activity.
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Call or SMS Screenshots: Provide screenshots of any relevant calls or SMS messages, including the numbers used in the fraudulent transactions.
Note: The processing of your case will commence upon the receipt of the complete set of documents as mentioned above. We value your cooperation in ensuring the swift resolution of your concern.
Should you have any further queries or require assistance, please do not hesitate to contact us. Your security and peace of mind are of utmost importance to us at UBL.