FAQs

What is UBL Wiz?

UBL Wiz is a Prepaid Debit Card. It is an internationally accepted Debit Card that allows spending online and at shopping outlets in addition to cash withdrawals at ATMs.

What can I do with my UBL Wiz Prepaid Debit Card?

• Withdraw Cash at ATMs locally & internationally
• Shop at all outlets that accept VISA & MasterCard (locally & internationally).
• Shop online

Spending is limited to the amount of money you have chosen to load on the card. Each time you use your card to shop or withdraw money from an ATM, the amount is automatically deducted from your card balance.

Where can I buy my UBL Wiz Prepaid Debit Card?

The UBL Wiz Prepaid Debit Card can be bought at all UBL online branches.

What are the benefits of UBL Wiz Prepaid Debit Card?

• Instant issuance.
• Bio-Metric verification and instant card activation
• No need to carry cash.
• Safe & Secure.
• Facility to reload.
• 24x7 access to Contact Centre at 111-825-888 (UAN)

How does my bio verified WIZ card works?

• From Sept 6, 2016 onwards, all new WIZ cards will be issued through biometric verification at UBL branches
• Following positive biometric verification, card will be instantly activated for balance loading & usage
• If customer aggregate loading limit for calendar year is exhausted before year end, customer Wiz card will be credit blocked and loading limit will be revised on the first day of the next calendar year.
• Aggregate loading limit for calendar year will be applicable on CNIC. If customer has 2 Wiz cards (Traveler & Internet) against one CNIC, then the limit will apply on the aggregate loading limit of both cards.
• Following will be the limits of bio-verified Wiz card:

How will my existing non bio verified WIZ card works?

• From Sept 6, 2016 onwards, loading limits for all existing WIZ Cards (non-bio verified) will be as follows:

• If customer aggregate loading limit for calendar year is exhausted before year end, customer Wiz card will be credit blocked and loading limit will be revised on the first day of the next calendar year.
• Aggregate loading limit for calendar year will be applicable on CNIC. If customer has 2 Wiz cards (Traveler & Internet) against one CNIC, then the limit will apply on the aggregate loading limit of both cards.
• Existing non-bio verified WIZ Card customers have the option to get their new biometric verified WIZ card from the nearest UBL branch free of cost.
• Customer will needs to call UBL helpline 111-825-888 (UAN) to get his existing non-bio verified WIZ Card blocked before applying for new biometric verified WIZ card

How does my UBL Wiz Prepaid Debit Card work?

UBL Wiz is a Prepaid Debit Card. Spending is limited to the amount of money you have chosen to load on the card. Each time you use your card to shop or withdraw money from an ATM, the amount is automatically deducted from your card balance. Because it carries the logo, you can use it anywhere debit cards are accepted - in stores or online, in Pakistan and abroad

What is the difference among UBL Wiz Internet and UBL Wiz Travelers cards?

For UBL Wiz Internet Card you don’t need to activate online session for online transactions, whereas, UBL Wiz Traveler card you need to activate online session which will be charge as per Schedule of Charges (Please refer to FAQ How can I get my UBL WIZ Prepaid Card registered for internet use). However, the card loading limits & the daily usage limits are the same for both cards.

How will I know where I can use my UBL Wiz Prepaid Debit Card?

• All UBL ATMs.
• All 1 Link and MNET ATMs.
•  ATMs bearing VisaPlus/Mastercard signs.
• All merchants displaying the logo in Pakistan and abroad
• All merchants displaying the ORIX logo
• For shopping online

How can I get my UBL WIZ Prepaid Card registered for internet use?

UBL Wiz provides you convenience and security to shop online. In order to activate your card for online transaction need to follow the below mention steps.

• You can request for internet registration & session activation by calling at Contact Center (111-825-888 (UAN)) from your registered number, and specify the time period and maximum transaction amount.
• Contact Center agent will verify your credentials (as per defined policy) and initiate internet registration request on successful verification.
• Once the card is registered in system for internet use, you can request for session activation on the same call.
• After session activation, you can undertake any internet transaction by using your UBL WIZ PREPAID CARD within requested duration and amount.
• Internet session would become inactive as soon as the session time/amount ends. (session automatically gets deactivated on change of date)

Internet registration is not required for UBL Wiz Internet