| Eligibility Criteria: |
- Language Skills: Fluent in Balochi (required), with preference given to candidates who are fluent in both Balochi and Urdu.
- Flexibility: Willingness to work in rotational shifts as per business requirements.
- Experience: Minimum 1 year of experience in a contact center or customer service role (preferred but not mandatory).
|
|
|
|
|
| Key Responsibilities: |
|
|
We are seeking for a dedicated and customer-focused customer care officer fluent in both Balochi and Urdu to join our dynamic team. As a Customer care officer, you will be responsible for answering customer calls, addressing inquiries, and resolving issues in a professional and empathetic manner. This role requires individuals who can work effectively in a team environment and are flexible to work in rotational shifts.
- Handle inbound customer calls related to our regional language flux of Balochi and provide high-quality service by addressing requests, complaints, and inquiries.
- Resolve customer issues in a courteous and empathetic manner, ensuring customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Work collaboratively within a team to ensure smooth operations and meet performance goals.
- Provide information and assistance regarding UBL services, products, and processes.
- Ensure compliance with company policies, procedures, and customer service standards.
|
|
|
|
|
|