| Job Title: |
Manager ¿ CPU (Outward Remittance) |
| Eligibility Criteria: |
Bachelor’s or Master’s degree from HEC recognized university, preference will be given to Masters
7 to 10 years’ experience in centralized operations outward remittance |
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| Key Responsibilities: |
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The incumbent will be responsible to direct and monitor activities of officers working in outward remittance, collection of cheque and ensure efficient, accurate and cost effective processing of remittances, for providing quality services to internal and external customers in accordance with Bank Policies & SBP Regulations.
- Monitor all activities related to outward remittance and collection of cheque processing are carried out as per SOP.
- Identify errors and omissions occurring during day to day routine processes and proactively mitigate the same.
- Familiarization with SBP Guidelines, Prudential regulations and F.E. Manual.
- Scrutinize, Supervise and Authorise outward remittances & collection of cheque transactions /amendments / charges /cancellations, etc. as per SOP.
- SBP referral cases submit to SBP FX portal in timely manner and maintenance of MIS. Monitor MIS and SBP FX Portal for response to SBP query related to outstanding cases for approval or rejected immediately inform branches and file with cases.
- Monitor all customer’s complaint as well as queries received by beneficiary banks and branches also ensure that TAT is met as per benchmarks defined by maintain proper coordination with respective stakeholders on resolving customer complaints.
- Ensure to review and reconciliation of Nostro Outstanding entries receive from Treasury Operations and to avoid any payment unsettled.
- Review daily basis of all suspense and sundry accounts position and ensure that outstanding entries are reconciled under area of responsibility.
- Monitor timely and accurate preparation and reporting of all internal and regulatory requirements including ITRS reporting along with proper documents.
- Error rate of each individual should be tracked in order to take corrective measures / actions for the improvement of service quality and to mitigate operational risk.
- Ensure to reconcile outward remittance request received by email against CBS report and SWIFT messages release on a daily basis.
- Prioritize, schedule and delegate work according to workload peaks and educate staff on process / systems changes and up-gradation as well.
- Identify training needs for staffs and recommend appropriate training programs to line manager.
- Ensure appropriate and adequate documentation is in place for process actions and educate staff on types of transactions to be referred to supervisors/line manager.
- Achieve Acceptable Audit Rating for areas under responsibility in order to maintain quality in transactional processing.
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