| Job Title: |
Head Roshan Digital Account |
| Eligibility Criteria: |
- Preferably an MBA from any leading and recognized Business school.
- 15+ years of experience in customer relationship management in financial industry.
- Sales & Business Management
- Product Knowledge
- Deepening of Relationship
- Knowledge of Remittance landscape
- Having worked in a similar capacity will be an added advantage.
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| Key Responsibilities: |
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- Strategic Leadership: Develop and execute the sales strategy for RDA customers across all socio economic target segment, aligning with the Product’s overall goals and budgetary targets.
- Team Management: Lead, mentor, and develop a high-performing sales team to achieve and exceed targets. Foster a culture of collaboration, accountability, and continuous improvement.
- Customer Relationship Management: Build and maintain strong relationships with overseas clients, ensuring exceptional service delivery and customer satisfaction.
- Market Analysis: Conduct thorough market research to identify trends, opportunities, and competitive positioning within international banking.
- Sales Performance Monitoring: Track sales performance metrics, analyze results, and implement strategies to optimize sales effectiveness.
- Collaboration: Work closely with other departments (e.g., marketing, compliance, operations) to ensure seamless service delivery and support for overseas clients.
- Compliance & Risk Management: Ensure that all sales activities comply with regulatory requirements and internal policies,
Required Knowledge & Skill Set
- The candidate must possess knowledge of the Roshan Digital Account domain, SBP framework and overseas Pakistanis landscape and evolving global trends.
- The individual must be self-motivated, self-directed and able to lead a team of creative product and relationship management individuals.
- Should be well versed with budgeting and be able to effectively manage resources.
- Strong industry acumen of the industry and familiarity with key market players.
- Must be able to collaborate with cross-functional teams and lead from the front.
Must be willing to take calculated risks and manage expectations of both internal and external stakeholders.
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