- Develop and implement a comprehensive digital customer experience strategy.
- Lead and mentor a team of digital professionals, fostering a culture of innovation and excellence.
- Analyze customer feedback and behaviour to identify opportunities for improvement.
- Collaborate with cross-functional teams to ensure a cohesive and seamless customer experience.
- Stay ahead of industry trends and emerging technologies to drive continuous improvement.
- Monitor and report on key performance indicators (KPIs) to measure the success of digital initiatives.